Trendis for Business Intelligence and Performance Management

The financial services industry is going through a period of rapid change. With increasing commoditization of products and rising customer service demands, companies are focusing on developing highly differentiated offerings for specific customer segments.

Trendis is a business intelligence and performance management system that helps banks craft innovative retail practices. It provides them the tools to analyze customer behavior and channel performance.

Based on data warehousing principles, the Trendis business performance management system collates and consolidates data from a variety of delivery channels such as ATM, POS, IVR, internet into a dashboard.

The Trendis business intelligence solution can help banks in many ways.

• Analyze customer behavior and delivery channel performance based on historical and current data with easy-to-use tools
• Get multi-dimensional views of information across geography, time and services
• Perform usage analysis across transaction locations and times
• Analyze causes of downtime, and even track individual failures and the time taken to fix them.
• Analyze performance differences between different models and makes of devices
• Track network outages

 Benefits of Trendis

The Trendis business performance management solution provides banks critical insights into customer preferences and effectiveness of channels and services. It also facilitates informed decision-making, improves channel productivity and increases customer satisfaction. Banks can:

• Monitor and compare key performance indicators against goals
• Find out how each service is contributing to self-service revenues
• Rank performance of channels and services by revenues and goals
• Analyze historical information against current and future indicators.